Privacy Policy

Privacy Policy

Last Updated: October 18, 2017


This Privacy Policy describes how Gin Arai, LLC, its subsidiaries and affiliates (collectively, “Gin Arai,” “we”, “us”, or “our”) collects, uses, discloses, and secures information about you when you access or use the websites, mobile applications, or blogs provided by us (collectively, the “Sites”) or otherwise interact with us.



We may change our Privacy Policy from time to time and will notify you of any changes by posting an updated Privacy Policy on the Site and/or by sending an email notification. We will identify the date the Privacy Policy was last revised at the top of the page. We encourage you to review this Privacy Policy whenever you use or access the Sites or otherwise interact with us to stay informed about our practices and the ways you can help protect your privacy.



We make commercially reasonable measures to keep your information secure and help protect against loss, theft, misuse, alteration and unauthorized access or disclosure of your information. However, no security system is perfect and security of our databases and transactions between you and us are not guaranteed. In particular, you should, therefore, take special care in deciding what information you send to us via email. To further protect yourself, you should safeguard your account username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our Site. Please note that we will never ask for your account username or password via email.



Information You Provide to Us

We collect information you provide directly to us in order to register an account, sign up for a meal subscription plan, and participate in any interactive features of the Sites. Some examples of types of information we collect include:

(a) Account Information: your name, email address, password, shipping address, phone number, subscription data, dietary preferences, and other information.

(b) Transaction information: the Products you purchase, shipping and delivery information and information related to returns, refunds, and cancellations.

(c) Payment Information: payment card type and expiration date and the last four digits of your payment card number: however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processor.

(d) Information About Others: names and email address of gift recipients when you purchase gifts through the Sites or invite friends or family to try the Sites or Products.

(e) Other information: participation in a survey, contest, promotion or interactive area of the Sites or when you request technical or customer support.


Information We Collect Automatically

When you access or use the Sites, the types of information we may automatically collect about you include:

(a) Various Internet Log Information: your Internet Protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities on the Sites.Mobile Device Information: hardware model, operating

(b) Mobile Device Information: hardware model, operating system, and version, unique device identifiers, mobile network information about your use of our mobile applications. We may collect information about the location of your device and access and collect information from certain native applications on your device. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see “Your Choices” below.

(c) Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Sites, including information about your browsing and purchasing behavior. You may disable or refuse to accept cookies through the appropriate browser settings; however, if you select this setting you may not be able to use all features of our Sites. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.


Information We Collect From Other Sources

We may also obtain information about you from other sources and combine that with information we collect directly. For example, we may collect information about you when you post content to our pages or feeds on third-party social media sites, or if you use credentials (e.g., username and password) from a third party site to create or log into your Gin Arai account. We are not responsible for the content on, or privacy practices of, any websites or services not owned or affiliated with us to which our Sites link to or that link to our Sites.



We may use information about you for various purposes, including to:

(a) Provide an enjoyable website and various features to you and make improvements as needed;

(b) Manage your account and contact you with order confirmations, updates, technical notices, security alerts, and other administrative messages;

(c) Quickly process your transactions;

(d) Allow us to better service you in responding to your customer service requests;

(e) Tell you about Products, offers, recipes, services, surveys, news and events, and other information we think may interest you;

(f) Monitor and analyze usage and activities and identify trends;

(g) Prevent, detect, and investigate fraud or other illegal activities

(h) Carry out any other purpose for which the information was collected.

Gin Arai is based in the United States, and the information we collect is governed by U.S. law. By accessing or using the Sites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.



We may share information about you as follows or as otherwise described in this Privacy Policy.

(a) We may share aggregated or de-identified information regarding our customers with partners, advertisers, or other third parties. This data will not identify you personally.

(b) We may share information with third parties that provide support services to us or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use any personal information we share with them for any other purpose.

(c) We will use the information you provided to us to process, validate, confirm, verify, deliver and track your purchases (including by processing payment card transactions, arranging shipping and handling returns and refunds, and contacting you about your orders, including by telephone and/or the email address that you provide to Gin Arai to communicate with).

(d) As we develop our business, we might sell or buy businesses or assets. In the event of a company sale, merger, reorganization, dissolution, or similar event, the personal information and other information you provide to us or that we have gathered about you may be part of the transferred assets.

(e) We may be required to disclose such information in response to subpoenas, court orders, requests from law-enforcement officials, or if we are otherwise required to disclose such information by law. If we believe disclosure is necessary or appropriate to protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure of Gin Arai, our customers or others, we may disclose your information as required. This includes identifying potential hackers and other unauthorized users to your account.



The Sites may offer social sharing features and other integrated tools, such as the Facebook, Twitter and Pinterest buttons (e.g., “Like,” “Tweet” and “Pin It”), which let you share actions you take on the Sites with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.



Interest-Based Ads

We may allow other entities to serve online ads on our behalf across the Internet (Internet Ads) and to provide analytics services. These entities may use cookies, web beacons, tags and other technologies to collect information about your use of the Sites and other websites. The information may be used to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Sites and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit


Customized Ad Campaigns

We may also work with third-party social media sites, such as Facebook, to serve Gin Arai ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. For more information about how you can opt out of customized campaigns, please see “Your Choices” below.



Account Information

You may update, correct or modify information about you at any time by logging into your online account or by emailing us at If you wish to deactivate your account, please email us at, but note we may continue to store information about you as required by law or for legitimate business purposes.


Location Information

With your consent, we may collect information about your actual location when you use our mobile applications. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our mobile applications may no longer function if you do so.


Native Applications on Mobile Device

Some features of our mobile applications may require access to certain native applications on your device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application (e.g., to send invitations to your contacts to try the Sites or Products).If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. Note that you can revoke your consent at any time by changing the settings on your device.



Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Sites.


Customized Campaigns

You may opt out of receiving our ads as part of a customized campaign conducted on third party social media sites, such as Facebook, by emailing us at


Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.


Push Notifications

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device or within our mobile applications.


Children’s Privacy

We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child’s personal information from our files.


Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident, you may request this information once per the calendar year by writing to us at Gin Arai, LLC.


Contact Us

If you have any questions about this Privacy Policy, please contact us at